What Is a Spherical Brand? The Brand Framework for the Age of AI

Brands today are under pressure from multiple directions at once. Climate change and social responsibility demand clear positions. Generative AI is transforming how brands communicate, how they are discovered, and how they interact with people. Cultural coordinates are shifting faster than any strategy can adapt. Classical brand models — including our own Brand BIOS® — are no longer sufficient to lead a brand through this complexity.

The Spherical Brand Framework is our response. It is not a brand model in the classical sense, and not a methodology. It is a concept for brand leadership in a time of profound global challenges — and equally profound opportunity.

From a Flat Disc to a Floating Sphere

For a long time, brand leadership was a linear business. A brand defines its core, communicates outward, grows. The company stood at the center; the consumer was the focus. With digitalization, the center shifted: brands began orbiting their users and customers. Purpose, brand personality, and design principles became the foundation — including our Brand BIOS®, which shaped that era.

But that thinking has reached its limit.

In a world where unconstrained growth can no longer be the highest goal, where technology is no longer neutral, and where cultural reference points are in flux, we need a new image of what a brand is. Not the flat disc with a clear center, but the floating sphere: a brand that is aware of the gravitational pull of employees and customers, partners and competitors, society, politics, and the environment — and remains effective within that field of forces.

The Spherical Brand Framework describes how that works.

Nine Spheres, One System

The Spherical Brand Framework defines nine fields of action in which brands must operate today. Each letter of the word SPHERICAL stands for one of these spheres. They are equal — none more important than another — but they condition each other. Three groups belong more closely together:

Why a brand exists:  Sustainable, Purposeful, Responsible
How a brand becomes culturally relevant:  Humane, Conversational, Archetypical
How a brand functions as a system:  Evolving, Intelligent, Living

The nine spheres emerged from the analysis of recurring tensions in modern brand leadership. They cover the ecological, social, cultural, technological, and organizational dimensions of a brand completely. Together, they form a full picture of the forces acting on brands today — forces that no earlier model addressed in this combination.

No single sphere is sufficient on its own. Their effect emerges in combination.

Diagram of the Spherical Brand Framework showing nine interconnected spheres—Sustainable, Purposeful, Humane, Evolving, Responsible, Intelligent, Conversational, Archetypical, and Living—arranged around a central sphere with orbital paths illustrating their relationships.

The Nine Spheres in Detail

1. Sustainable — Think Long-Term, Act Responsibly

Spherical Brands understand sustainability not as a communications task but as a strategic principle. That means resource-efficient design, circular economy thinking, fair supply chains — and the willingness to question one’s own business model. Sustainable Brands deliberately resist the growth imperative and endure precisely because of it.

2. Purposeful — Conviction That Holds

Purpose is not a slogan. A Purposeful Brand has a clear answer to why it exists in the world — and acts accordingly, even when it is inconvenient. That purpose must be continually tested against reality: a static purpose that no longer connects with the world loses its effect.

3. Humane — Taking People Seriously

Spherical Brands listen, show empathy, and build genuine relationships — with customers and with employees. This pays off: organizations that genuinely care about people create not just emotional closeness but lasting loyalty. Humane brand leadership also means treating dignity as non-negotiable.

4. Evolving — Change as a Principle

Evolving is not a sphere alongside the others — it is the condition for all other spheres to remain alive. Sustainable without Evolving becomes dogma. Purposeful without Evolving produces a static purpose. Evolving means regularly questioning one’s own models, processes, and assumptions — not to destroy them, but to keep them vital.

5. Responsible — Operationalizing Accountability

Responsibility is more than a declaration of intent. Responsible Brands define concretely what accountability they carry — toward society, the environment, supply chains, and technology — and translate that into operational principles. Purpose without operationalization is theater.

6. Intelligent — Understanding Data, Not Just Collecting It

Spherical Brands operate data-based within a systemic approach. The defining confusion of our time is equating data with insight, automation with intelligence, efficiency with quality. More data does not automatically produce more understanding — it first produces more complexity and the need for better judgment. In the age of AI, this means concretely: brands must understand how generative AI systems talk about them, what information feeds those systems, and how they are represented in AI-generated responses. Brands that do not actively manage this leave their reputation to chance.

7. Conversational — The Brand Begins to Speak

Conversational AI is creating new interfaces between brands and people — in natural language, at any time, across every channel. This fundamentally changes brand leadership: no longer just what a brand shows, but how it answers, explains, and guides becomes the brand experience. Conversational Brands define their Brand Voice not only for copy and campaigns, but for every dialogue — with AI assistants, voice interfaces, and conversational products.

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8. Archetypical — Creating Cultural Resonance

Human thinking is fundamentally narrative: we understand new experiences not through analysis, but by matching them against stories we already know. Spherical Brands know which archetype they embody — and ask whether that archetype still fits the moment in which the brand operates. The question is not which archetype a brand has. The question is whether its stories are inclusive, culturally legible, and free from outdated assumptions.

9. Living — Brand as a Living System

A Living Brand is not a rigid construct but an adaptive system. It develops in response to impulses from society, markets, and technology — while remaining recognizable. Dynamic identity does not mean arbitrariness; it means the capacity to change without losing oneself. Corporate design, Brand Voice, and governance must function as a system, not coexist as a rulebook.

An example: A mobility brand can be a strong Purposeful Brand — with a compelling vision for sustainable transportation. At the same time, it may have significant gaps in the Conversational sphere if its AI assistants respond inconsistently and reinvent the Brand Voice in every interaction. Only the interplay of all nine spheres produces a coherent brand experience — and a brand that remains effective in an AI-shaped world.

Three Action Principles for Future-Ready Brand Leadership

The Spherical Brand Framework does not only describe where brands must be active — it also offers orientation for how they should act. Three principles emerge from the nine spheres, describing the inner posture with which brands navigate the complexity of our time:

Stillness does not mean inaction — it means clarity. Not every message needs to be sent in real time; not every change needs to be implemented immediately. Brands that consciously hold back create space for more precise decisions and more durable strategies.

Resonance describes a brand’s capacity to create genuine connection — not only with customers, but with society, partners, and the cultural context in which it operates. Resonance is built through shared values, not through reach.

Mastery is the consistent pursuit of quality, innovation, and meaning — rather than scaling at any cost. Brands that pursue mastery develop a distinctive signature that cannot be replicated.

Why Brand Leadership in the Age of AI Needs a New Model

The Spherical Brand Framework did not emerge as a reaction to a single trend. It is the answer to a structural problem: classical brand models were built for a world in which growth was the highest goal, technology was considered neutral, and cultural stability could be assumed. That world no longer exists.

Generative AI is accelerating this transformation at a scale not yet fully visible. Brands are no longer perceived only in campaigns — they are perceived in AI-generated answers, in dialogues with assistants, in algorithmically curated feeds. A brand that wants to be effective in this environment does not need an update to its existing strategy. It needs a new image of what a brand is and how it is led.

The Spherical Brand Framework is that new model.

FAQ: Spherical Brand — Key Questions

What is a Spherical Brand?

A Spherical Brand is a brand that thinks and acts across nine equal spheres: Sustainable, Purposeful, Humane, Evolving, Responsible, Intelligent, Conversational, Archetypical, and Living. The concept was developed by Marco Spies, founder of think moto, and described in his book “The Spherical Brand.”

What distinguishes the Spherical Brand Framework from classical brand models?

Classical models — including purpose-oriented ones like Brand BIOS® — define a brand from the inside out: core, values, expression. The Spherical Brand Framework conceives of a brand as a dynamic system within a field of stakeholders, technology, society, and environment. There is no longer an absolute center.

Why exactly nine spheres?

The nine spheres emerged from the analysis of recurring tensions in modern brand leadership. They cover the ecological, social, cultural, technological, and organizational dimensions of a brand completely. Each sphere represents an independent field of action — and together they form a system that leaves no relevant force unaddressed.

What role does AI play in the Spherical Brand Framework?

AI is directly embedded in two spheres: In the Intelligent sphere, the focus is on how brands operate data-based and manage their visibility within AI systems. In the Conversational sphere, the focus is on how brands shape dialogue in AI-powered interfaces. Beyond these two, AI transforms all other spheres — raising new demands on accountability, humanity, adaptability, and vitality.

Who is the Spherical Brand Framework relevant for?

For everyone who carries responsibility for a brand: CMOs, marketing and communications leaders, agencies, and consultants driving transformation — digital, socio-ecological, and AI-shaped.

What is the difference between the Spherical Brand Framework and Spherical Brand AI?

The Spherical Brand Framework is the conceptual model — developed in the book, applicable to any brand. Spherical Brand AI is think moto’s AI suite for mid-sized and large enterprises, built on the framework, that operationalizes brand leadership in the age of AI.

 

How Spherical is your Brand

Many brands are strong in individual spheres — and have blind spots in others that become a liability in the age of AI. We analyze the strengths and gaps of your brand across all nine spheres and identify where the greatest leverage lies.

Request a brand assessment Learn more about Spherical Brand AI

Marco Spies is founder and CEO of think moto, a Berlin-based design and innovation agency. He is the author of “Branded Interactions” (with Katja Wenger), the standard work on digital brand design, and “The Spherical Brand.” think moto creates brands for the age of AI — Human First, AI-backed.

Why Conversational AI Is Now Part of Corporate Design

Brands today communicate through interfaces that are becoming increasingly dialog-based: chatbots, voice assistants, conversational interfaces, agentic AI systems, customer service automation, in-car assistants, mobile apps, websites — even products and devices themselves now enable language-based interaction.

When these interfaces do not align with the brand identity, friction occurs. A high-quality visual corporate design paired with a generic, “off-the-shelf” AI voice undermines trust and feels unprofessional.

Conversational Design addresses this gap by:

  • defining a brand-specific tone of voice, vocabulary, and sentence rhythm
  • translating brand personality into dialog-based interactions
  • ensuring consistent brand voice across chatbots and voice interfaces
  • creating clearer, more intuitive, and emotionally coherent customer experiences
  • becoming an integral part of the integrated brand experience

In short: Conversational Design translates Corporate Identity (CI) and Corporate Design (CD) into branded conversations.

From Visual to Dialogic Brand Identity

A contemporary brand identity today consists of three interconnected layers: visual identity, linguistic and narrative identity, dialogic identity. Logos, typography, and color systems still define how a brand looks. Purpose, messaging, and tone define how a brand sounds.

The dialogic identity translates both into concrete interactions: How does a digital assistant formulate responses? What attitude is conveyed through short, functional sentences? How are misunderstandings handled? Which recurring micro-phrasings, patterns, and conversational principles shape the interaction?

Conversational AI enables the transition from a static brand system to a living, interactive one. It ensures that every conversation — via chat, voice, or hybrid interfaces — remains consistent with the brand’s personality. Brand identity is no longer just seen or read. It is experienced.

Real-World Applications

For HUGO BOSS, we designed the dialogic layer of the Style Assistant — translating fashion expertise, confidence, and the brand’s elegant directness into a clear, distinctive conversational tone.

For Audi, we developed a Conversational UX Framework that carries the brand’s calm precision and technical clarity into voice-based and assistant-driven systems.

And for a leading German company in testing and certification, we recently designed an entire web interface around dialog-based interaction. Every step begins with a brand-specific conversation rather than traditional UI components. The result: a more intuitive user experience — and a brand that is present and tangible in every interaction.

How to Systematically Embed Conversational Design

At think moto, Conversational Design is now a standard component of our brand processes. Our workflow includes:

1. Conversational Identity Definition

  • Transferring brand personality to AI
  • Language, tone, sentence structures
  • Do’s & don’ts
  • Response patterns

2. Dialog Modules & UX Patterns

  • Intent structures
  • Interaction models
  • Micro-conversations
  • Error handling

3. Technical Translation

  • Prompting guidelines
  • Training data
  • Knowledge architectures
  • Integration into LLMs, voice systems, and chatbots

4. Brand AI Governance

  • Conversational style guides
  • Scalable prompt frameworks
  • Consistency across touchpoints

Conclusion: Brands Must Speak — in Their Own Voice

Conversational interfaces will become one of the most important touchpoints between brands and people in the coming years. Brands that sound generic will lose relevance. Brands that communicate in a distinctive, empathetic, and consistent way will build trust, proximity, and long-term value. Conversational Design is therefore not a technical feature. It is a brand and corporate design discipline.


Human First. AI-Backed.

This is especially true for brands that want to remain relevant in an AI-shaped future.

Learn more about our work with AI-driven branding at thinkmoto.de/en/ai-for-brands or at thinkmoto.de/en/Chatbots.

Why branding for the industrial Mittelstand is more critical than ever

Germany’s Mittelstand is widely seen as the backbone of the economy: highly specialized, technology-driven, and globally competitive through exports. Yet while machinery, materials, and production lines are continuously upgraded, one area often falls behind: the brand.

Many mid-sized industrial companies invest in branding, corporate design, or brand strategy only sporadically – typically when a relaunch is due or competitive pressure intensifies. In between, things often stand still. But this standstill is costly.

How the Mittelstand manages branding today—and why it’s becoming a problem

In many industrial companies, brand management still follows a traditional model: external agencies develop corporate designs, create guidelines, review campaigns, and run competitor analyses or brand audits. Internally, small marketing teams handle day-to-day execution and try to keep long-term brand development on track.

These structures have grown over time – but they come with three fundamental weaknesses:

1. Project-based, not continuous.
A corporate design gets updated – yet no routine follows to maintain it consistently over years.

2. High costs, limited scalability.
Every analysis, every adjustment, every approval requires new external budgets, time, and coordination.

3. Insufficient use of strategic brand work.
Because agency services feel costly, leadership often decides against them – and accepts the gradual erosion of the brand.

The result is visible across many industrial sectors: inconsistently designed channels, divergent layouts, fragmented brand messages, and products that feel more interchangeable than they actually are.

Interchangeability is the biggest risk for the industrial mittelstand

The frequently cited McKinsey analysis “Late vs. Made in Germany” highlights the following conclusion:a lack of brand leadership leads to commoditization. When products and services are technically world-class but not clearly differentiated visually, verbally, or strategically, Mittelstand companies compete almost exclusively on price and functionality.

This is strategically risky, because commoditization leads to:

  • increasing price sensitivity
  • declining customer loyalty
  • higher marketing and sales costs

And yet Mittelstand industrial companies would be perfectly positioned to build strong brands in line with our concept of Spherical Branding: Deep expertise, technological excellence, quality, mindset, and values form an ideal foundation for credible differentiation.

The real cost: high effort vs. high loss

Direct costs:

  • Recurring agency fees for layout checks, design adaptations, and brand reviews
  • Unclear processes that lead to long approval cycles
  • Small marketing teams drowning in operational workload

Indirect costs (often bigger):

  • Blurry brand presence across different marketsoutdated messages that no longer fit the company’s strategy
  • Inconsistent presentations, websites, and product communication
  • Long-term brand weakening and declining perceived quality
  • Increasing need for expensive relaunches

Why branding is more important for industrial companies than ever before

Digital transformation, new competitors from Asia, skilled labor shortages, and global pricing pressure are changing the rules.

Brands that are clear, consistent, and differentiated benefit in several ways:

  • Stronger competitive positioning
  • Higher visibility across digital channels
  • Clearer value propositions
  • Greater employer branding
  • Stronger pricing power
  • Closer customer relationships – including AI-based touchpoints

In a world where data, interfaces, and machines increasingly shape interactions, the brand must remain recognizable as the human layer: empathetic, credible, and distinct.

Rethinking brand management: Human First. AI-Backed.

Modern brand leadership in the industrial Mittelstand requires two things:

1. Strategic clarity and identity.
a brand must know who it is – what it promises, how it speaks, and what it looks like.

2. Support from intelligent systems.
The future of branding is hybrid: human creativity + AI-powered tools that make processes more efficient, reveal data patterns, accelerate workflows, and secure brand consistency.

This makes branding not only more emotional, but also more precise, scalable, and economically viable for mid-sized companies.

Conclusion: the mittelstand doesn’t need more branding – it needs better branding

Branding is not a nice-to-have. It’s a strategic value driver that determines whether companies remain visible, relevant, and differentiated in the future.

The good news: it has never been easier to build a lean, data-driven, and future-ready brand system than it is today – Human First. AI-Backed.

And this is exactly where a major opportunity begins for the industrial Mittelstand.

+AURA: more immersion for brands

Brands today need more than just good messages. They need charisma—or, as Gen Z would say, aura. With our new +AURA unit, we create just that—immersive experiences that make brands tangible.

Imagine entering a room and immediately feeling the vibe of a brand—hearing its soundscape, seeing its messages in motion, feeling the atmosphere. This is precisely the experience we want to create with +AURA.

Why +AURA?

Digital formats reach their limits when it comes to real experiences. Today, brands don’t just want to be heard or seen – they want to make an impact. In a world full of stimuli, this can only be achieved if we design experiences that engage multiple senses simultaneously and anchor themselves emotionally.

At think moto, we spent years developing brand strategies and UX concepts. But at some point it became clear: We were missing the layer that makes experiences emotionally and sensually tangible. This is how +AURA was born – our new unit for immersive brand worlds.

+AURA combines strategy, design, and multisensory staging: sound, moving images, and space become an orchestrated experience that goes far beyond traditional communication. The goal is to create memorable moments—moments that are not just heard or seen, but felt.

The Team behind +AURA

+AURA is more than a project—it’s a partnership. Together with Peter Hayo and Darius Rafat, who have been working at the intersection of music, pop culture, and brands for decades, we create experiences that reach new audiences and make brands tangible.

Where the journey goes

With +AURA, we want to give brands a new expression: immersion first. We believe that brands are successful when they are not only understood, but also felt. And that’s exactly what we want to enable – at events, showrooms, in digital spaces, or hybrid formats.

+AURA is the next step in the evolution of brand communication: When strategy, creativity, and technology meet the senses, the result is a lasting experience.

Curious? More on: aura.thinkmoto.de

Tone of Voice—How a Brand Sounds and Speaks

Brands are successful if they are recognizable and provide outstanding user experiences at all touch points. Be it website, social media, point of sale, marketing or virtual assistant — only a clearly defined brand personality ensures a consistent and unique encounter between brand and user at all times. This always includes the tone of voice. Since the tone of voice is never separate from the brand, it is essential to first define the brand personality.

The tone of voice defines how we speak and write as a brand. Through the tone of voice, the brand’s personality becomes verbally tangible. So it’s not about what we say or who we talk to — but how.

Uncover the Brand in the Discovery Workshop

If the brand was a person, how would it behave and be perceived by others? This is one of the crucial questions we regularly ask in our discovery workshops. Later, in the define phase, we reflect the insights gained this way by writing a prose text about the brand, assigning it the behavioral attributes contained therein.

In a next step, we group them into clusters and select the strongest attribute from each. From these key attributes, we derive the brand filters that we use to align look-and-feel, user guidance, and tone of voice. The twelve archetypes serve as further orientation because they have been linked to emotions and characteristics for generations. They are therefore useful when it comes to defining the role of a brand — in the market, towards competitors and, above all, towards customers.

Three of twelve archetypes that define the role of a brand

The Linguistic Dimension

In the discovery workshop, we also have the participants define an initial framework for the tone of voice. Five dimensions serve as guiding principles for determining the respective degree of seriousness, formality, emotionality, approachability, and the level of deference to the brand or product. This framework provides an initial feel for the language style. When developing the brand strategy, we later check whether it is congruent with the brand filters and readjust if necessary.

Taking a Refined Approach

Let’s assume that a brand is primarily empowering, smart, and sophisticated as a person — how would these characteristics express themselves in writing and speaking? We specify this in the language principles by using the brand filters.

For example, a sophisticated tone of voice means that we communicate eloquently, with our speech fluid and full of elegance. This way, we emphasize the premium character of the brand, but do so in such a nonchalant way that it never comes across as showy.

We then clarify how these language principles affect sentence structure and word choice in particular and illustrate this with the help of concrete examples. To do this, it is a good idea to run the customer’s existing texts through the defined language filters, rephrase them, and explain how and why something was changed.

Use the Right Tone to Add Persuasive Power to Your Corporate Identity

Linguistic principles and guidelines are an important addition to the CI portal of any brand. Along with the existing visual brand basics, they ensure that the brand acts and communicates according to its personality.

We all know about the power of words. When used cleverly and coherently, they sharpen the brand and make it both real and accessible.

Learn more about brand personalities and our branding approach in the standard work on digital brand management “Branded Interactions. Living Brand Experiences for a New Era.”

Visual power seeks identity–Impressions of CXI_19

Brick meets Brand

Now in its 11th year, Europe’s largest conference on corporate and brand identity is taking place. The venue for this prestigious event was once again the Bielefeld Lokschuppen, a building from the early 20th century with brick walls and a deeply industrial look.

The CXI is organized by the Fachhochschule Bielefeld, in particular the Faculty of Design. With this educational institution as the organizer, it is therefore hardly surprising that students are primarily represented in the registration and indeed in the audience.

Once again this year, six pairs of speakers and three-person constellations took to the stage to represent agencies and their clients in various brand projects. The aim was to create a unique, comprehensive picture of both parties involved in said projects. After all, otherwise you only get to hear from one side.

FOMO tv | Kurppa Hosk

The CXI_19 kicked off with the conference’s only international speakers. Swedish design agency Kurppa Hosk, represented by Thomas Kurppa, and Stockholm-based gallerist, artist, and jack-of-all-trades Jonas Kleerup shared the highly creative and nostalgic process of finding FOMO tv’s identity.

Kleerup’s idea of a video streaming platform on the topic of FOMO (Fear Of Missing Out) might be difficult to understand in its approach and of questionable relevance apart from the artistic approach, but the intensity and quality of the design left nothing to be desired. With impressive showreels of the brand-in-motion, a style reminiscent of VHS tapes and a flexible logo concept reminiscent of MTV’s myriad of logo variations, Kurppa Hosk overwhelmed the audience with visual power.

Kleerup’s idea of a video streaming platform on the theme of FOMO (Fear Of Missing Out) might be difficult to understand in its approach and of questionable relevance apart from the artistic approach, but the intensity and quality of the design left nothing to be desired. With impressive showreels of brand-in-motion, a style reminiscent of VHS tapes and a flexible logo concept reminiscent of MTV’s myriad of logo variations, Kurppa Hosk overwhelmed the audience with visual power.

To do so, Kurppa Hosk applied her own snowball-like design process to branding, approaching a finished brand gradually but with increasing speed and complexity. An interesting process, but more akin to the waterfall model than agile design, which made one wonder if this approach might be less suitable for more commercial projects due to inflexibility, at least on the outside.

Images published by CXI

Volks­wa­gen | think moto

We had the honor to be on stage with one of our clients again this year as an agency. Between late 2017 and mid-2018, we broke new ground and into new realities with Volkswagen.

To bring Generation X closer to the experience of car dealerships and shiny new cars, Volkswagen developed a series of applications for virtual reality and mixed reality. The basis of the applications was the possibility to bring different car models to the users in a playful and virtual way. The only thing missing was the smell of new cars.

The involvement of think moto started with the dissonance of many interaction patterns within these prototype-like applications. After all, no one had yet addressed the coherence of interactions across different realities. As a rule, there were hardly any applications that had to pass the test of brand conformity in both virtual reality and augmented reality. Our mission, therefore, was to create a unified pattern library to keep existing and future extended reality applications in line with other Volkswagen digital products.

think moto

OSRAM Con­ti­nen­tal | KMS TEAM

When two people move in together, the household goods do not double. This was also the experience of Nadine Schian, Head of Communications, Marketing & Brand at OSRAM Continental. In a tough, three-year struggle, the joint venture between OSRAM and Continental built itself up on the basis of a technological partnership in the field of mobility lighting solutions and faced an important challenge in the process. As the brainchild of two down-to-earth and prestigious corporations, the task of finding its identity was either to follow in the footsteps of its parents or to break completely new ground.

This question was asked even before the actual founding of the joint venture, which for Vera Schnitzlein and the southern German agency KMS Team also meant: How do you build a brand without an existing company behind it? After all, nothing had been fixed yet, let alone signed.

Visually, therefore, basic elements of both brands were used. It was particularly important to find a color scheme for the colors that could stand alone but was derived from the parents.

For OSRAM Continental, however, the advantage of such an early start to finding an identity was above all that the corporation was able to launch on the first day after its official founding with around 1,500 employees on all continents and a fully developed, independent and expressive identity. A flying start for the young joint venture.

Images published by CXI

FC Bay­ern Mün­chen | Inter­brand

How do you tell an absolute Bayern Munich fan that his club’s favorite color is now yellow and green? You don’t. Philipp Mokrohs, the club’s lead brand strategist, and Alexandra Gövert of Interbrand told us about the problems of designing an incredibly emotional brand like the world’s most famous soccer club. In 2017, Gövert and her team were tasked with touching FC Bayern Munich’s identity and bringing it into the 21st century.

For a brand whose core values are all about tradition and heritage, change means putting on kid gloves for design. Major changes would have vehemently fallen victim to the emotions of millions and millions of fans, but at the same time Mokrohs reported a need for change. Evolution instead of revolution, was the motto.

The logo, for example, which hadn’t been touched in decades, was in desperate need of craft help and was first freshened up by Alexandra Gövert’s team. This was followed by the introduction of various key visuals, the gradient in the background, and the cut and contrast of fonts and images. In the end, it became clear that the company also needed its own typeface to ensure a consistent brand presence in the future. This way, Bayern Munich is not only secure on the pitch, but also on the web (and other touchpoints).

Images published by CXI

sip­ga­te | g31

Agile, lean and in sprints to success. That’s actually a good recipe, isn’t it? That’s what the Internet telephony provider sipgate and the small Düsseldorf agency g31 thought when they tackled the rebranding of sipgate. Before they got to that point, however, the two partners had already taken a turn.

When sipgate originally came to g31, the talk was of a brand refresh – not a complete rebranding with a new identity. A project that was to be tackled in the classic waterfall approach. After the guys and gals from g31 around Mats Kubiak and Paul Schoemaker had then locked themselves away for two months and worked out a concept to meet this requirement, it was time to present.

However, the concept presented did not seem quite right for Tim Mois and Tobias Ritterbach from sipgate. Instead, they wanted something completely new. To achieve this, they now relied on two-week sprints, lively exchanges and employee surveys. Thus, week by week, the company’s stale body with its dotcom look grew into a sleek bolide in black and white with colorful facets for the Internet telephony provider’s many different products.

The previously almost independent and not at all visually consistent products and sub-brands were now captured and merged into a whole via patterns, uniform logos and a holistic identity system.

Images published by CXI

DHL | Strich­punkt

After DHL had already completed a tough and elaborate redesign of the brand a few years ago, there was no question of allowing the logo, the colors or even the key visuals to be touched, brought on board Strichpunkt to give the yellow logistics brand new vigor.

Thick tomes of style guides, separate online portals for digital and print media, and a plethora of different layouts and touchpoints from airplane wrappings to advertising posters in the DHL branch, each with its own set of rules, had slowed down the logistics giant and now threatened to be unnecessary ballast for an agile future for DHL.

Strichpunkt recognized this quite correctly and worked to consolidate the visual components of the brand. A UI toolkit for developers now helps keep new digital products consistent across different devices and shortens development time enormously. The two heavily text-heavy and opaque Brand Portals became one with lots of images, examples and help. The font selection, which previously consisted of over a dozen typefaces, was replaced by the new house font “Delivery”.

But probably the most impressive result from Strichpunkt was the creation of a layout generator, via which every DHL employee can easily create brand-compliant digital and print publications and products thanks to templates and guidelines. Just fill in the text fields, select images from the online library and you have a print-ready PDF in the highest quality and conforming to the brand from the choice of colors to the spacing.

Strichpunkt made all these changes under the concept of simplification. There should be flexible and universal principles and elements of design that can be applied across all touchpoints. And this has definitely been achieved. Good job, Strichpunkt!

Image Courtesy of DHL

Reduce and Recycle

The presence of flexible identities and living brands was to be expected at CXI_19 and did not disappoint. A simplicity of rules, reusable patterns and visuals, and a break with the separation between digital and print are leading principles of brand building and development in today’s world and in the foreseeable future.

The days of 200-page brand manuals and pixel-perfect media guidelines are numbered. Today’s brands can adapt, grow and survive. The brand is dead, long live the brand.

Five Learnings on Brands in Extended Realities

As designers, we move into new territory in Extended Realities (XR). Only rarely do we get the chance to design applications for new technologies and face new design challenges. It’s not just about designing for another dimension that brings its own unique paradigms. It is also about designing for an immersive medium that combines significantly more design aspects than screen-based media. Elements such as space and environment, lighting, sound and haptics must work together consistently to convey a unified image in the spirit of the brand.

Full immersion in a virtual world or augmented reality also enhances the effect on the user. In contrast to screen-based applications, which are always viewed with a certain distance, immersion in extended realities causes a more intense experience, which also increases the potential effect of the brand many times over. This makes brand-appropriate design in extended realities all the more important.

But how do designers develop a brand for virtual three-dimensional space? And how do you transform an established brand for these new media? We have compiled the five most important lessons learned from our Extended Realities projects for you.

1. Think Strategically

A stable brand foundation is the starting point for branded design – in all media. The Branded Interaction Design process has also proven itself in Extended Realities projects: For each brand value, we formulate design principles that define the brand’s behavior toward users.

The classic design disciplines such as look & feel, animation, transitions, etc. should be supplemented by special design aspects for extended realities. These include, for example, the look & feel of the environment, the sense of space and lighting, force feedback or sound.

2. Be Bold

In a new medium, a brand is allowed to present itself more boldly. In fact, it has to, because the user expectations associated with extended realities go beyond what has already been seen. A well-known brand in extended realities is expected to surprise and delight. Virtual, augmented and mixed reality offer the right platform for this.

The important thing is that the use case fits the brand and creates essential new value for customers or employees. One should avoid designing an application just to have an XR case. Only then can the application contribute to the positive perception of the brand.

3. Combine the good with the new

The first question that arises with every design is: Which elements do we take over from existing corporate design and which new elements must there be?

Central is of course the logo, which finds its use for example in the splash screen of the application. In our projects we have used a reduced version of the color palette, for example a dark tone as a base for layers etc. and a light blue tone for central design elements. In addition, there are often already interaction elements whose basic look and feel can be transferred to Extended Realities.

For our Extended Realities projects, we have also developed our own effect based on the existing color palette, which is used as animated feedback or transition. In this way, we exploit the potential of Extended Realities and further develop the corporate design in the spirit of the brand.

4. Mind the details

The whole is always more than the sum of its parts. This also applies to Extended Realities applications: The sum of the design aspects makes up the brand experience, and their proper interaction determines whether the whole feels round.

Due to the multitude of design aspects that come together in Extended Realities, it can be easy for the design of individual aspects to lack detail, but ambience and sound, interactions and force feedback, etc. should be coordinated.

In addition, the individual aspects within the application should be designed as coherently as possible. Design patterns must work for different contexts and cases within the application and be thought across media.

5. Design for eyes and ears

“Sound is 50% of the VR experience” writes Casey Fiktum in his book ‘VR UX’. Sound not only plays a central role as feedback on user actions, but can also help to better integrate interface elements into the virtual or real environment (for example by supporting transitions auditorily) or serve as 3D sound for orientation.

Applications for mobile devices or AR headsets must of course work without sound, as users are often in public spaces or talking to other people around them while using them.

Especially in VR, however, sound primarily creates atmosphere and thus has a decisive influence on the brand.

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