From Chatbot to Conversational Experience
Chatbots: The most Immediate Channel
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Case Study
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Get to Know Lui: THE AI-Based Turbo-Salesman for lexoffice
In order to exploit the full potential of conversational touchpoints, chatbot Lui was designed and implemented with three aspects in mind. The little amiable character has a smart and engaging personality that draws the user in and makes the brand tangible. The landing page (lui.lexoffice.de) focuses on the conversational experience with Lui while rich media assets enhance the chat. We also paid special attention to the conversational UX, which guides the different target groups through the pre-sales and sales funnel via user-centric, target group-specific user journeys. The outcome: a 41 % higher conversion rate in the Black Friday campaign and by far the most successful Cyber Monday for lexoffice. The bot-based sales campaign ended up being so successful that Lui not only remained active after the campaign, but was steadily scaled up. 2021 sees a continuation of the campaign. In addition to Webchat and Facebook Messenger, WhatsApp has now also been integrated as a channel. Let us help you boost your conversion!
Our Partners
Our bots are smart. Not only do they have a brand-specific personality, they also use state-of-the-art technology. In cooperation with our partners in the areas of conversational AI, conversational commerce, AI software, communication APIs and voice control, we provide a first-class user experience.
Chatbots! How to Do it Best
The Conversational Experience Process—Flexible and Agile
Conversational Experiences are Ideal for You if …
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... your customers need help in making a purchase decision or support for products that require explanation. -
... you are looking for a lasting, direct and automated channel for your brand that your customers can access throughout your digital touchpoints. It could hardly be any closer.
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... you would like to offer personalized contents based on machine learning algorithms while at the same time finding out more about your customers.
Hi, are you ready to chat?
»For chatbot Lui, new thinking was important to us, detached, from the beginning—and then not chickening out on implementation. think moto met our expectations 100 % and was extremely fast. If you are looking to achieve something together, this is the place to be.«
Michael Schönstein
Senior Business Architect Marketing, lexoffice
»What I particularly appreciate about working with think moto is the in-depth exploration of topics with a focus on a holistic approach, but also the pragmatic implementation!«
Doreen Engelhardt
Project Manager Voice User Interface, Audi AG
»The chatbots from think moto are notable above all for the fact that they were built on the basis of the brand personality. In this way, they provide a very special experience for our customers and fit seamlessly into the customer journey.«
Robert Koch
Co-Founder & CEO, IGP
Learn more about our Conversational Experience packages!
Whether in marketing, sales or customer service, conversations are the most personal way to connect with your customers. AI-powered chatbots offer you a whole new channel—while we make sure the bot personality matches your brand and the user experience meets your KPIs. It has never been easier to take your customer relationships to the next level.
